To ensure that your pump station remains effective, it needs to be serviced and cleaned once or twice per year. We offer service agreements to suit a broad range of maintenance budgets, to ensure our customers keep up to date with regular servicing and avoid costly breakdowns.
We can help with basement flooding, high level alarms, malfunctioning sump pumps. Vacuum tankers and micro tankers are available to deploy for rapid commercial and residential flood clearance.
Our dedicated team of sump pump engineers specialise in residential and commercial basement waterproofing and flood prevention. We can offer the immediate expert help you might need.
We have a fleet of Vacuum Tankers and Micro Tankers for flood clearance or planned emptying. Find out more on our sister website, Environmental FM.
We aim to respond to emergencies across Scotland with an average response time of three hours.
For emergency callouts, we offer a 24 hour 7 day a week service – available free of charge to our customers with appropriate Service Agreements and for a fee to anyone in our catchment area who needs help.
terms of service
"You", "Your" refers to You the customer/ user.
"We", "Us", "Our", "Basement Pumps Scotland" refers to Basement Pumps Scotland .
"Our Website" refers to Our website (basementpumpsscotland.co.uk).
We will try to keep everything in this document as straightforward as possible, but if there’s anything You don’t understand, please get in touch with Us.
Your use of Our Website is governed by the following Terms of Service. Please read them carefully, they do not affect Your statutory rights.
The headings in these Terms of Service are for convenience only and shall not affect their interpretation.
The masculine shall include the feminine and the neuter and the singular the plural and vice versa.
If any provision or part of any provision of these Terms of Service is found by a court or other competent authority to be void or unenforceable, such provision or part of a provision shall be deleted from these Terms of Service and the remaining provisions or parts of the provision shall continue to be in full force and effect.
Electronic alerts/ notifications will be sent to the e-mail address You have provided when signing up. You may also choose to have alerts/ notifications sent to a mobile device that accepts text messages and devices compatible with push notifications. Because some alerts are not encrypted, they will not include personal information (such as Your full name, e-mail address ect.). Anyone with access to Your e-mail address or device may be able to view the content of these alerts/ notifications.
Please let Us know if any of Your details change, particularly Your e-mail address and mobile phone number. If You do not do this, We may not be able to deliver alerts/ notifications to You. We will send all further alerts/ notifications using the new information You provided.
By providing Us with Your e-mail address You agree to Us contacting You electronically, to that e-mail address.
You agree and understand that You are responsible for maintaining the confidentiality of Your password which, together with Your e-mail address, allows You to access the features on Our Website. If You become aware of any unauthorised use of Your sign in information, You agree to notify Us immediately.
You agree to provide Us with information which is accurate, and not to misrepresent Your identity or Your personal information.
You agree that You will not:
Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor Our Website or any portion of it without Our express written consent, which may be withheld at Our sole discretion;
Use or attempt to use any engine, application, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search Our Website, other than the search engines and search agents available through Our Website and other than generally available third-party web browsers (such as Microsoft Internet Explorer);
Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of Our Website;
Attempt to decipher, decompile, disassemble, or reverse-engineer any of the Software comprising or in any way making up a part of Our Website.
The security of Your personal information is important to Us. We follow generally accepted industry standards to protect the personal information submitted to Us, both during transmission and once We receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, We cannot guarantee its absolute security.
Non-human visitors include, but are not limited to, web spiders, bots, indexers, robots, crawlers, harvesters, or any other computer programs designed to access, read, compile or gather content from a website automatically. Non-human visitors are restricted from taxing the resources of Our Website beyond what would be typical of a human visitor.
Furthermore, as specified by the "no-email-collection" flag in the header pages within Our Website and/ or the contents of the robots.txt file, e-mail addresses and contact forms on this site are considered Our proprietary intellectual property. It is recognized that these e-mail addresses and contact forms are provided for human visitors alone, and have value in part because they are accessible only to said human visitors.
By continuing to access Our Website, You acknowledge and agree that each e-mail address and contact form on Our Website has a value not less than £100 derived from their relative secrecy. You further agree that the compilation, storage, potential distribution or use of these addresses and/ or contact forms by non-human visitors substantially diminish the value of these addresses and contact forms.
Intentional collection, harvesting, gathering, storing e-mail addresses or use of contact forms by non-human visitors is recognized under this agreement as a violation of this agreement and expressly prohibited.
Any non-human visitors to Our Website shall be considered agents of the company or individual(s) who control or author them who shall ultimately be responsible for the behavior of their non-human visitor agents and are liable for violations of these Terms of Service.
As a visitor to Our Website, You consent to having Your Internet Protocol address recorded, which is used to monitor Your activity.
Our Website also detects hacking and snooping attempts, should this be detected Your Internet Protocol will be denied access to Our Website.
Your privilege to use or access the Our Website may be terminated immediately and without notice if You fail to comply with any of these Terms or Service. Upon such termination, You must immediately cease accessing or using the Our Website and agree not to re-register or otherwise make use of Our Website. Furthermore, You acknowledge that We reserve the right to take action (technical, legal or otherwise) to block, nullify or deny Your ability to access Our Website. You understand that We may exercise this right in its sole discretion.
We reserve the right, in Our sole discretion, at any time and from time to time to change, modify or discontinue, temporarily or permanently, Our Website (or any part thereof). We shall not be liable to You or other third party for any such modification, suspension or discontinuance except as expressly provided herein.
If there is any discrepancy between these Terms of Service, Privacy Statement with respect the collection, use, and/ or disclosure of the personal information, Our Privacy Statement will prevail.
You represent and warrant to Us that:-
If You are providing personal information to Us that is not personal to You, You agree that You have either provided the data subject notice or received permission from the data subject and have the appropriate legal basis, as required by applicable law, for Us to:-
We try to ensure that information on Our Website is accurate, complete and up-to-date. In using Our Website, however, You agree to be bound by the Terms of Service, which take effect on the date when You first use Our Website.
Without prejudice to Your statutory rights, Our Website and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'as is' and without representation warranty or endorsement, express or implied. In particular, We do not warrant or represent the accuracy or completeness of information or functionality provided on Our Website nor do We guarantee that use of Our Website will be uninterrupted or error-free, or that Our Website and its servers are free of computer viruses or bugs.
In no event will We or any of it's employees be liable to any person or entity for any damage or loss that may arise from the use of any information contained in Our Website or from the use of any of the services We provide or Our Software, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of Our Website.
Notwithstanding anything else in these Terms of Service, We will not be liable for claims relating to the functionality or availability of Our Website or Software.
You acknowledge and agree that any complaints or claims brought forward by You or Your representative (directly or via legal channels), if upheld, will have a monetary limit. This limit will be the amount You paid to Us for the product or service provided only for the period in which Your comlaint lies.
You acknowledge and agree that We shall not be responsible for any failures or delays in performing Our obligations arising from any cause beyond Our reasonable control, including but not limited to, acts of God, acts of civil or military authority, fires, wars, riots, earthquakes, storms, typhoons and floods.
These Terms of Service replace all previous versions. We reserve the right to change these Terms of Service at any time.
If a pump station serves your property, the likelihood is that the property is not connected directly to the mains sewer system.
Sewage pump stations are designed to handle foul water, sewage, natural human waste and biodegradable products. Other household waste and non-biodegradable products should never be disposed of through the drainage system.
Disposal of non bio-degradable products will affect the reliability of all pump stations, causing pump to block and storage chambers, pumping stations to become congested with non-pumpable waste.
Bear in mind too that it isn’t only the toilet that is connected to your pump station: anything that goes down the sink, bath etc. also ends up there.
The following must not be discharged into drains:
Pump stations over time accumulate settled solids. It is good practice to check and if necessary empty/de-sludge you pump station at the same time as any mechanical or electrical servicing is carried out.
It is vital to your pumping stations ongoing operation and should be carried out regularly. Mechanical and electrical servicing, particularly, must be performed by properly trained personnel suitably qualified and experienced in this type of work.
Regular servicing of pump stations and pumping equipment will extend their life expectancy, hydraulically efficiency and help to avoid emergency call outs. For further information contact us or ask about our service agreements.
We offer waterproofing and sump pump installation, including all mechanical and electrical work for domestic and commercial projects. If you’re looking for a complete supply and install service for a new basement, or an upgrade to an existing system, book us for a site survey and quotation – free of charge.
Every home that has a basement should invest in a sump pump system. It provides a reliable way to manage the water ingress within the property, and can work in conjunction with sewage lines.
Excess water and moisture is collected in a sump basin or sump chamber, and safely pumped away with a sump pump. These are commonly found in the basement of homes.
Basement pumps are usually hardwired into the home’s electrical system, but can also feature a battery backup alarm structure which continues to work in the case of a power cut. The high level alarm can alert you to problems and avoid major floods going unnoticed.
They provide homeowners with mind and protect home owners against flooding, provides a defence against mould and extreme weather.
Every home that has a basement should invest in a sump pump system. It provides a reliable way to manage the water ingress within the property, and can work in conjunction with sewage lines.
It also eliminates moisture and prevents flooding. It is common for basements to flood and hold moisture resulting in the growth of mould, mildew and infestation. To prevent this, a sump pump system will keep your basement dry and is highly recommended by builders and pump specialists.
The cost of a new basement pump installation depends on several factors, including the size of the pump and sump chamber and the distance of pipework required at your property.
At Basement Pumps Scotland we offer a free site survey where an engineer will inspect the basement and recommended on the best new (or replacement) pump station. We install from a range of manufacturers including Capari, ABS, Wilo, Lowara and DELTA.
For a free site surevey and quotation, feel free to contact us.
We are committed to keeping your information secure and managing it in accordance with our legal responsibilities under privacy and data protection laws
This is the privacy statement for Basement Pumps Scotland, with a registered office at Scotland in relation to the use of personal information provided at basementpumpsscotland.co.uk.
"You", "Your" refers to you the customer/ user.
"We", "Us", "Our", "Basement Pumps Scotland" refers to Basement Pumps Scotland.
"Our Website" refers to this website (basementpumpsscotland.co.uk).
We know that You will want to know exactly what information We gather about You as a user of Our Website, and how We intend to use (and just as importantly, not use) that information.
We will try to keep everything in this document as straightforward as possible, but if there’s anything You don’t understand, please get in touch with Us.
The headings in this Privacy Statement are for convenience only and shall not affect their interpretation.
The masculine shall include the feminine and the neuter and the singular the plural and vice versa.
If any provision or part of any provision of these Privacy Statement is found by a court or other competent authority to be void or unenforceable, such provision or part of a provision shall be deleted from these Privacy Statement and the remaining provisions or parts of the provision shall continue to be in full force and effect.
Cookies can be placed on your device to help us distinguish you from other users that are visiting our website at the same time and to store your preferences. You can read more about Cookies and how we use them in our .
In general, we will use the personal information we collect from you only for the purposes described in this Privacy Statement or for purposes we provide at the time we collect your personal information.
We only collect personal information to:-
From time to time we may communicate with you, including to:
We may use both manual and automated systems, such as machine learning and artificial intelligence, to:-
From time to time, we may need to share your personal information, but we will only share your personal information for the following reasons:-
You can find information on changing your browser settings to opt-out of Cookies or make changes to your Cookies settings below.
In order to comply with EU rules, We use a system of classifying the different types of cookies which We use or may use in the future on Our Website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies We use or may use in the future, why We use or may use them them, and the functionality You will lose if You decide you don't want to have them on Your device.
Cookies are text files containing small amounts of information which are downloaded to Your personal computer, mobile or other device when You visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once You close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts You see online are more relevant to You and Your interests.
A list of all the cookies that are use and may be used in the future on Our Website, by category, is set out below.
These cookies enable services You have specifically asked for. For these types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable You to move around Our Website and to use its features, such as accessing secure areas.
| Cookie | Purpose | Expiry |
|---|---|---|
| s | This cookie contains a session ID which is a mechanism for distinguishing different users' visits when multiple users are visiting the website at the same time. It is essential for interactive use of the site. | Session |
These cookies collect anonymous information on the pages visited. You agree that we can place these types of cookies on Your device following Your acceptance via the cookie information popup.
These cookies collect information about how visitors use Our Website, for instance which pages visitors go to most often, and if they get error messages from the web pages visited. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how Our Website works.
We do not use this type of cookie on Our Website.
These cookies remember choices You make to improve Your experience. You agree that we can place these types of cookies on Your device following Your acceptance via the cookie information popup.
These cookies allow Our Website to remember choices You make (such as Your user name, language or the region You are in) and provide enhanced, more personal features. These cookies can also be used to remember changes You have made to text size, fonts and other parts of web pages that You can customise. They may also be used to provide services You have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track Your browsing activity on other websites.
We do not use this type of cookie on Our Website.
These cookies collect information about Your browsing habits in order to make advertising relevant to You and Your interests. You agree that we can place these types of cookies on Your device following Your acceptance via the cookie information popup.
These cookies are used to deliver adverts more relevant to You and Your interests. They are also used to limit the number of times You see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
We do not use this type of cookie on Our Website.
We have put together two guides to help You control or delete cookies. They are:
Because cookies allow You to take advantage of some essential features of Our Website, we recommend You leave them turned on. If You leave cookies turned on, remember to sign out when You finish using a shared computer.
Unless you specifically request your information to be deleted and/ or de-identified by contacting us, we retain your information for 5 years. After this period has elapsed your personal information will be deleted and/ or de-identified from our website.
There may be occasions where we are unable to fully delete or de-identify your information due to technical or other operational reasons, for example where your information has been archived onto back-up systems. Where this is the case, we will take reasonable measures to securely isolate your information from any further processing until such time as we are able to delete or de-identify it.
If you request that we delete or de-identify your information within the 5 year retention period there may be some details that we would legally have to retain, such as information for financial record keeping. This information will automatically be deleted or de-identified at the end of the statutory retention period.
You have certain rights with respect to your information that we collect and process. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. To file a request or take action on one of your rights, please contact us.
You can access, correct or delete your personal information by contacting us.
Please note that even if you request for your information to be deleted, certain aspects may be retained for us:-
You may object to our processing of your personal information or ask us to restrict processing of your personal information.
You may request portability of your personal information.
If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to file a complaint with us about our collection and processing of your personal information, this can be done via our contact page.
We understand that the security of your personal information is important to you. We provide appropriate technical and organizational security controls to protect your personal information. However, even with our best efforts, we cannot ensure or warrant the security of your personal information.
All information is processed and stored in the UK. We do not process or store your information in other countries, however your personal information may be transfered outside of the UK, if you are accessing our website via a PROXY service or from another country, to service your requests.
Our website is intended for and directed to individuals 18 or over and we do not knowingly collect information from minors.
This Privacy Statement only covers Our Website. Any other websites which may be linked to by Our Website are subject to their own policy, which may differ from Ours.
This Privacy Statement replaces all previous versions. We reserve the right to change the Privacy Statement at any time.
