Expert care
Our highly trained technicians exclusively work on basement sumps and pumps, and can spot problems before any harm is caused. The team is on the road every day of the year to ensure 1000s of pumps across London and the South East are operating reliably and efficiently.Minimise hassle and admin
With a service agreement in place, we’ll remind you about routine maintenance and ensure that these are booked in as part of our duty of care – so you don’t have to worry about missing these vital check-ups.Discounted servicing and parts
ou get the benefit of 10% off the parts required for any servicing and repairs – or inclusive parts and labour on our gold plan. And if you do need to call us out in an emergency, there won’t be an expensive one-off charge, since you’ll already be covered!Emergency engineer call-out
24 hours a day, every day of the year – you can call us when you’re having an emergency and we’ll be there to help, with an average response time of 3 hours across our entire catchment area. What's included in a service?
- Carry out a visual inspection of the chamber and the internals – pumps, pipework, and cables
- Pump down chamber on hand, and monitor the operation of components
- Check the operation of float switches, adjust position if any obstruction is identified
- Ensure non-return valves are testing free from blockages Inspect the cable joining kits for moisture or corrosion, change where required
- Test the high level alarm for visual and audible signals
- Test the battery backup and ensure power is provided to ensure pumps will operate during power outage, if applicable to site
- Swap the duties of the pumps, this allows equal wear of both automatic pumps, amend controls if required
- Carry out a clean and wash down of the chamber, pumps and float switches
- Reporting scale of fat/limescale build up within the chamber
- Test operation of station, resetting service reminder on panel/alarm, ensuring power is left on and gate valve is open; ensuring site is left clean and tidy
